General Summary: The Development Coordinator is responsible for the administration and coordination of gift processing and acknowledgement for the Development Department at The Maryland Zoo.
- Responsible for daily operation, coordination, maintenance, and utilization of Altru, Blackbaud's database system along with ensuring the accuracy and integrity of the data, including input and output, technology management and end-user training and support; Maintain ownership of data accuracy;
- Responsible for following departmental guidelines to perform timely and accurate gift entry and acknowledgement procedures; coordinates with department members in gift recognition program;
- Required to maintain accuracy and efficiency to ensure fiduciary responsibilities and report discrepancies to the Senior Director of Development and Communications;
- Required to maintain confidentiality of all collected personal and financial information.
- Assist in the creation of a donor-centered office and assists in donor relations, dedicated to exceptional stewardship practices in all donor outreach through social media, email, database, phone and mail.
- Provide support to Development Department by assisting with creation of reports and mailing lists, developing and implementing policies for data integrity and user procedures, and serves as the Development liaison with the Finance and IT departments;
- Assist the Senior Director of Development and Communications to implement the Annual Development plan through regular monitoring of data analysis, interdepartmental communication and deadline coordination with the approved Development Calendar;
- Assist in preparing current and accurate fundraising materials and direct mail lists for the Maryland Zoo Fund, including solicitation letters, pledge confirmation and reminder text, and gift acknowledgment text; tracks data associated with outreach in Altru;.
- Responsible for the administration of efficient systems for data cleansing, data entry, fulfillment, gift processing and gift acknowledgement for all aspects of Zoo fundraising; administer statistical reporting and analysis and mailing list management;
- Conduct personal and telephone follow up as appropriate to ensure finalization of both individual, organization, corporation and stock donations;
- Assist with Institutional Advancement functions after normal business hours as needed;
- Assist other departments as needed for cross utilization of skills and manpower;
- Perform other duties as assigned; and,
- Adhere to all policies and procedures of the Zoo.
Communication (Internal and External):
- Answer telephones and respond to inquiries;
- Process incoming and outgoing written correspondence related to the Institutional Advancement department including returned mail.
Management of Resources (financial, human resources, facilities):
- Responsible for Altru data input, data ownership, and accuracy;
- Coordinate IT needs of the Institutional Advancement division.
- Friendly and outgoing;
- Possess excellent verbal and written communication skills; and,
- Ability to deliver exceptional customer service.
- Bachelor’s degree preferred.
- Minimum of one-two year’s related experience required;
- Proficiency and experience with basic accounting principles required;
- Proficiency with Microsoft Office (Excel, Word, Outlook) software required;
- Proficiency with nonprofit fundraising software required;
- Proficiency with Crystal Reports preferred;
- Familiarity with other database software such as Galaxy helpful; and,
- Any appropriate certification as may be required for operation of equipment.
- Commitment to maintain confidentiality and a high degree of accuracy in membership and donor records; Detail-oriented with strong organizational, analytical and planning skills;
- Aptitude and demonstrated ability to work accurately and effectively with the information systems in support of a development program and demonstrated ability to work accurately and effectively with computerized data systems;
- Able to multitask in a fast-paced environment of constant demands and frequent interruptions;
- Must have reliable transportation;
- Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution;
- Demonstrated excellent interpersonal and communication skills, both written and oral, which transcend diverse audiences;
- Able to read with a high level of comprehension, produce professional written correspondence,, communicate in spoken English in an articulate manner;
- Able to type at least 45 words per minute; and,
- Able to work flexible days and hours to include holidays, weekends, and evenings as needed.
- Must be able to operate a variety of machines and equipment including computer, telephone, radio, and vehicles, etc.
- Must be able to stand and remain active for an eight hour shift;
- Must be able to walk large areas of the Zoo as needed;
- Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
- Ability to work a flexible schedule to include weekends, holidays, and special events; and,
- Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects.